Whilst Wired RC will provide advice to the extent possible, customers are responsible for determining the suitability of products for their use. As such, customers are to assume all risk and liability in connection with all items sold by Wired RC. Customers are required to read all instruction manuals and follow all manufacturers guidelines. Wired RC cannot accept responsibility for injury and/or crash damage or loss of kits, or accessories, parts and materials that occur during the use of any radio-controlled model. Care should always be taken when using any Radio Controlled products. Please do not hesitate to contact Wired RC if you have any questions or concerns.
Crash Damage – Limitation of Responsibility.
Wired RC cannot accept responsibility for crash damage sustained during the use of a radio-controlled model.
It is often impossible to determine for certain whether crash damage was the result of a radio system failure or pilot error. Wired RC cannot accept responsibility for improper installation of our products.
Lithium Polymer and NiCd Batteries
Wired RC cannot be responsible in any way for any injury or injuries and/or property damage occurring from the use of or caused by in any way by Lithium Polymer and NiCd / NiMH battery cells and packs sold by Wired RC.
Please Refer to “Lithium Polymer Battery Guidelines” located in the Safety Warning.[/fusion_tab][fusion_tab title=”Privacy Policy” icon=”fa-lock”]Wired RC knows that you care how information about you is used and shared and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Wired RC you are accepting the practices as described in this Privacy Notice.
What Personal Information About Customers Does Wired RC Gather?
The information we learn from customers helps us to personalize and continually improve your shopping experience with Wired RC.
Information You Give Us:
We receive and store any information you enter on our web site or give us in any other way. We use this information for purposes such as responding to your requests, customising future shopping for you, improving our store and communicating with you.
Automatic Information:
We receive and store certain types of information whenever you interact with us. For example , like many sites, we use “cookies” and we obtain certain types of information when your Web browser accesses Wired RC.
E-mail Communications:
We use e-mails as a form of communication to advise of any product specials or any news that we may want to advise our customers. If you do not want to receive e-mails or any other mail from us please adjust your account to reflect this by selecting unsubscribe in the log-in page.
Does Wired RC share the Information it Receives?
Information about our customers is important to our business and we do not share any information with others.
How Secure is my Information?
We work to protect the security of your information during transmission. Wired RC protects your privacy and information by using Secure Sockets Layer (SSL) Software, which incrypts the information you input.[/fusion_tab][fusion_tab title=”Orders & Shipping” icon=”fa-shopping-basket”]Orders
Orders can be placed with Wired R/C by several methods
- Orders can be placed on-line using our shopping cart facilities
Forms of Payment: Wired R/C uses Paypal and direct credit card payments from Visa or Mastercard.
Note: The website shopping cart uses Australia Post. Due to their size some plane kits can not be purchased via the shopping cart for delivery. If a kit is too large for Australia Post to handle then it can be sent via courier, please e-mail or call us for a quote.
- Orders can be placed by phoning us on 07 3300 3616
Payments accepted for phone orders are:
* Visa and Mastercard
* Paypal
- Orders can be placed by e-mailing us atorders@wiredrc.com.au
Please provide us with the product code and description of the items you are interested in and a delivery address. We will contact you shortly to confirm the order.
Payments accepted for orders via e-mail are:
* Direct Deposit
* Visa and MasterCard
Please do not send any payment until the order has been confirmed with Wired R/C. We will provide you with our bank account details for direct deposit once the order has been placed. Note: For Direct Transfers funds must be cleared into the Wired R/C account prior to shipment
Shipping
The website shopping cart uses Australia Post as it’s shipping method with Express and Regular post options. Australia Post will not handle any items with dimensions over 105cm in length, therefore some kits must be sent via courier.
Please note you need to be logged in to the website for it to be able to provide an accurate shipping quote.
At Wired RC we will only charge you what it costs us to ship your order, if the shopping cart has charged you more we will refund the difference back to your PayPal account. At times it will be far cheaper for an order to be sent by courier than use Australia Post, in these circumstances we will contact you and see if you would prefer your order to be sent via courier and will then refund you the difference in shipping.
Wired R/C will not ship aircraft kits overseas, any kit orders placed to be shipped overseas will be cancelled and the buyer refunded. Lipo batteries cannot be shipped by airmail, they must be sent by road. Express post is not available on lipo’s or products containing lipos, if express post is selected as the shipping option the order will still be sent by regular post with Express post charge refunded.
Pick up is available from our store in The Gap, Brisbane. All orders must be collected within 7 days. Click here for full contact details[/fusion_tab][fusion_tab title=”Returns” icon=”fa-undo”]Returning Merchandise
Please contact us for authorisation to return any items, if you ship items to us that are unauthorised we cannot accept any responsibilities for those items and cannot offer any due care. We will accept merchandise for return that was purchased from Wired R/C within 7 days of receipt, there is a 10% restocking fee for returns. The merchandise must be in new and unused condition and in its original packaging. We do not accept returns via COD or billed to Wired R/C in any way.
If by error we have sent you an item which was not what you had ordered, we will be happy to replace it for you. Again the item must be returned in new and unused condition and in its original packaging. Do not use the product if it is not what you ordered unless you intend to keep it.
Do not under any circumstances return an item without first getting authorisation from Wired R/C
Defective Returns
If upon receipt of a product you find it to be defective please contact Wired R/C for return authorisation.
If you receive a kit which is missing parts you must contact the manufacturer directly for replacement parts.
Once the item has been used you must refer to the manufacturer’s warranty. The manufacturer, not Wired R/C, is responsible for all manufacturing defects and liabilities.
Damaged Goods
All items are inspected and carefully packed before sending. If you receive a package that has been damaged in any way during shipment you will need to follow this up with the delivery agent. Wired R/C recommends good are insured prior to shipment.[/fusion_tab][fusion_tab title=”Safety Warning” icon=”fa-plus-square”]CASA Safety Guidelines for Remote Control Aircraft
Please see below link for up to date safety information from CASA.
https://www.casa.gov.au/operations/standard-page/remotely-piloted-aircraft-rpa
Lithium Polymer Battery Guidelines
Please read before using your Lithium Polymer (Li-Po) Battery . If you are unclear regarding any of the information presented here please contact us before charging or discharging your battery.When purchasing a Li-Po battery the buyer assumes all risks associated with Lithium Batteries. We assume no liability for failure to comply with these warnings and safety guidelines.
Lithium Polymer batteries are volatile and can ignite if charged, discharged, stored or handled incorrectly.
Lithium Polymer Batteries have very specific charging requirements, they should only be charged by a charger made specifically for lithium polymer batteries. Before your first charge always check for damage to the connectors, wire leads or any other abnormalities. Check the voltage of the battery. Always check your charger is set to the correct cell count and charge rate before charging. The maximum charge rate for a LiPo battery is 1C (one times the capacity of the battery). Charging at a higher setting may result in fire.
To extend you battery life charge at even lower rates ie
800mAH: Charge at or below 800mA
1500mAH: Charge at or below 1500mA.
If at any time you witness a battery starting to swell up discontinue charging immediately, disconnect the battery, place it in a safe place and observe if for 15 minutes.
Always adhere to the following guidelines:
- Do not charge Li-Po cells unattended
- Do not charge Li-PO cells at more than 1C
- Do not use a charger that has not been specifically designed for Li-Po cells
- Ensure the charger is working properly
- Do not charge to more than 4.2 volts per cell (overcharging may result in fire)
- Do not discharge to more than 3 volts per cell (discharging below 3V per cell can dramatically deteriorate your batteries performance and is likely to cause the battery to become defective)
- Always charge your Li-Po batteries in a place where they can not cause harm
- Never charge your Li-Po battery whilst still inside a model
- Never charge your Li-Po battery in your car
- Never charge your Li-Po battery near any flammable material
- Store your batteries below 27C and above 4C whenever possible.
- Never store batteries in your car as high temperatures (over 60C) could cause a fire.
- Do not bend, puncture or deform the cells in any way
Travelling safely with lithium batteries